Return policy

 

30-Day Return Window
At toponlinesales.shop, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To qualify for a return, the following conditions must be met:

• The item must be unworn, unused, and with tags attached.
• It must be in its original packaging.
• A receipt or proof of purchase is required.

Damaged or Defective Products
Please inspect your order upon delivery. If the product is defective, damaged, or incomplete, we accept returns and cover the shipping costs.

Unwanted Items
If you are not satisfied with your item, return shipping costs are the customer’s responsibility. The item must be unused and in its original packaging.

Non-Returnable Items and Exceptions

Some items are not eligible for return:

• Perishable goods (e.g., food, flowers, or plants).
• Personalized or custom-made items.
• Personal care products (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have questions about a specific item, please contact us.

NOTE: Items purchased on sale or with a discount code are not eligible for return.

Return Process
Once your return is approved, we will send you a return shipping label along with instructions on where and how to send your package. Please note that items returned without prior request will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days.
NOTE: Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at toponlinesales.shop@gmail.com.

NOTE: Please make sure the product meets your needs before purchasing.

Last updated: 10.05.2023