Return policy

30-Day Return Window
At kocsend.com, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To qualify for a return, the following conditions must be met:

  • The item must be unworn, unused, and with tags attached.
  • It must be in its original packaging.
  • A receipt or proof of purchase is required.

Non-Returnable Items and Exceptions

Some items are not eligible for return:

  • Perishable goods (e.g., food, flowers, or plants).
  • Personalized or custom-made items.
  • Personal care products (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

If you have questions about a specific item, please contact us.

NOTE: Items purchased on sale or with a discount code are not eligible for return.

Return Process
Once your return is approved, we will send you a return shipping label along with instructions on where and how to send your package. Please note that items returned without prior request will not be accepted.

    Refunds

    Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days.
    NOTE: Your bank or credit card company may take additional time to process and post the refund.

    If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at kocsend@gmail.com.

    NOTE: Please make sure the product meets your needs before purchasing.

    Legal Information

    • Registered Company Name: KOCSEND LTD
    • Registered Company Number: 14858713
    • Registered Company Address: 
      71-75 Shelton Street
      Covent Garden, London
      WC2H 9JQ

     Email:kocsend@gmail.com
     Phone: +44 7752474101

    Last updated: 10.05.2023